Customer Support

Shipping and Delivery

items ship within 48 hours of ordering; however, during special events order processing can take 2-7 business days. When your order ships, you’ll get an email with a tracking link. Tracking information can take 24-48 hours to update.

shipping way: DHL, Fedex and other express if the goods is little and small.

shipping way: by sea for large quantity

Returns & Exchanges

If there are any defects or damage with the item(s) you receive, please contact us at info@chaopingtrade.com within 14-days from the receipt of your shipment for (1) a prompt refund or (2) replacement. If 14 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange. Please notifying the order number, the name and the details of the goods to help us determine what exactly is wrong and if a replacement part would be helpful.

Once we have received your information, we’ll contact you with the next steps as soon as we can – usually within 3 business days.

FAQ

Q: Can I have a sample?

A: Sure, Please contact us to discuss.

     It will be our pleasure to serve you!

Q: Can I have my logo on the products?

A: Yes. Please contact us to discuss further details and

     have a try of our best service!

Q: Can I make my customized products?

A: Yes. Please contact us for further details.

     Customized service is waiting for you!

Q: What is the MOQ requirement?

A: It depends on the products. Please feel free to contact us.

     There is an excellent service waiting for you!

Q: What about the leading time?

AIt depends on the products.

    In general, the leading time is about 10-30 days.

    Please feel comfortable to contact us and enjoy our great service